EMC Shanghai Support Center(EMC상하이 구인)-중국취업 정보:: 중국 전문가를 꿈꾸는 사람들

EMC Shanghai Support Center(EMC상하이 구인)-중국취업 정보

Posted at 2009/12/28 10:18// Posted in 중국과 취업

EMC상하이에서 인재를 찾습니다. 관심이 있는 분은 영어 이력서를 아래 이메일 주소로 보내주시면 감사하겠습니다. 참고로 High salary position입니다.

Jack 이메일 주소:

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EMC 공식 웹사이트 www.emc.com

Job Title/Grade: Technical Support Engineer/Senior Technical Support Engineer

· Business Unit/Team: PREM Avamar

· Position opening: 3

· Location: Shanghai

Responsibilities:

· Represent EMC and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in EMC products.

· Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.

· Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.

· Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

· Consistently share best practices with team members. Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Ability to develop and deliver “in depth” technical training to other engineers.

· Write complex technical articles and sample programs for eknowledge base.

· Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.

Qualifications:

Excellent written skills and verbal communication skills.

English and Korea skills

Ability to work independently, learn quickly, and be proactive.

A passion for customers and a strong desire/interest to handle a variety of technical and business issues for customers including very basic issues and political and complex issues, and issues that are ambiguous and require identification.

Superior analytical and problem solving skills. Able to prioritize their work and that of others, as well as multi-task.

Ability to utilize various diagnostic utilities to review customer data and provide engineering targeted problem areas. This would include tools such as Regmon, Filemon, Windbg, and other custom and third party diagnostic utilities.

Effectively communicate on a peer level with IT professionals within customer accounts to quickly and accurately recommend and communicate solution strategies.

Facilitate timely resolution of customer’s problems by logging and maintaining status of problem and problem resolution in call tracking system.

Document issues, resolutions, and specific implementation scenarios in the knowledge database

Effectively document and communicate customer questions, issues, and requirements to support management, product management and development.

Interact with customers in a polite and professional manner

Set priorities and handle them accordingly.

As a 24X7X365 organization shift work, holidays and on-call responsibilities may be required.

Work Experience Requirements:

Three (3) years or more of network storage or backup applications technical support experience or similar work experience in supporting network security products.
A minimum of four (4) years of technical support experience in supporting products at the enterprise level.
Strong working knowledge in the area of storage technologies such as RAID, Fiber Channel, Tape Libraries and Backup Software.
Strong troubleshooting skills with proven ability in trouble shooting, resolution of the issues and debug data analysis. Preferably with work experience in using network analyzers and trouble shooting.
Architectural understanding of one or more operating systems (NT, HPUX, Solaris, AIX, Linux, NetWare)
Architectural understanding of one or more relational databases (Oracle, SQL, Sybase, Informix, Lotus Notes)
Ability to analyze and tune relational database and operating system performance
Strong Networking skills.

Education Requirements:

Bachelor’s degree in Computer Sciences/ Engineering from a reputed University/Institute.

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Job Title/Grade: Technical Support Engineer/Senior Technical Support Engineer

· Business Unit/Team: PREM Symmetrix

· Position opening: 2

· Location: Shanghai

Skills Requried:

Candidate must demonstrate working knowledge with major software/hardware vendor support methodology and procedures as well as a good working knowledge of Unix and storage.
Candidate must possess a strong knowledge of IP networking, SAN would be a plus
Initially working days, Candidates must be willing to work a 24*7 shift pattern as required (Including working on night-shift at a certain percentage).
Must have the ability to work independently and as part of a team, with minimal supervision.
Must demonstrate strong problem solving skills and multiple task skills.
Must demonstrate the ability to follow defined process and procedures which contain decision points.
Internal candidates should demonstrate specific knowledge of EMC products. Familiarity with Customer Service Technical Support and /or customer facing/orientated environments is preferred.
English and Korea skills
Communication skills
Education Required: Bachelors(or equivalent experience)

Experience Required:

3+ Years of Technical Support experience. Remote support experience would be a plus.
Experience with IP Networking. SAN experience would be a plus.
Some experience and or working knowledge of EMC storage arrays(DMX, CLARiiON or Centera) would be a strong plus.

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